Privacy Policy

This Privacy Policy explains how Pequod's Pizza ("we," "us," "our," or "the Company") collects, uses, discloses, and protects your personal information when you visit our website at pequods-pizz.click, place an order, interact with our digital services, or otherwise engage with us. We are committed to protecting your privacy and handling your personal data in an open and transparent manner.

Please read this Privacy Policy carefully. By accessing or using our website or services, you acknowledge that you have read, understood, and agree to the practices described herein. If you do not agree with this Privacy Policy, please discontinue use of our website and services immediately.

This Privacy Policy is governed by applicable United States federal and state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable consumer protection regulations.

1. Who We Are

Pequod's Pizza is a food service business operating in the United States. Our primary digital presence is maintained through our website located at pequods-pizz.click. We offer online ordering, menu browsing, promotional communications, and customer support through our digital platforms.

For all privacy-related inquiries, you may contact us using the details provided in the Contact Information section of this policy.

• Business Name: Pequod's Pizza
• Website: pequods-pizz.click
• Email: [email protected]

2. Information We Collect

We collect various types of information in connection with our services. The categories of personal information we may collect include the following:

2.1 Personal Information You Provide Directly

When you interact with our website or services, you may voluntarily provide us with certain personal information, including but not limited to:

• Identity Information: Your full name, username, or similar identifier.
• Contact Information: Email address, telephone number, billing address, delivery address, and other contact details.
• Account Credentials: Username and password if you create an account on our website.
• Payment Information: Credit or debit card details, billing information, and transaction data. Note that we do not store full payment card numbers; payment processing is handled by secure third-party payment processors.
• Order Information: Details of orders you have placed, including items ordered, special instructions, and delivery preferences.
• Communications: Any messages, feedback, reviews, or correspondence you send to us via email, contact forms, or other communication channels.
• Marketing Preferences: Your preferences for receiving marketing communications from us and your communication preferences.

2.2 Information Collected Automatically

When you visit our website, we automatically collect certain technical information about your device and browsing behavior, including:

• Usage Data: Pages visited, time spent on pages, links clicked, search queries, and other actions taken on our website.
• Device Information: IP address, browser type and version, operating system, device type (mobile, tablet, desktop), screen resolution, and language settings.
• Log Data: Server log files that record access times, referring URLs, and error logs.
• Location Data: Approximate geographic location derived from your IP address. If you permit it, we may also collect more precise location data to facilitate delivery services.
• Cookie and Tracking Data: Information collected through cookies, web beacons, pixel tags, and similar tracking technologies. Please see Section 7 (Cookie Usage) for more details.

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Payment Processors: Transaction confirmations and fraud prevention signals from our payment service providers.
• Analytics Providers: Aggregated or pseudonymized data about how users interact with our website.
• Social Media Platforms: If you interact with our social media pages or use social login features, we may receive certain profile information from those platforms.
• Delivery Partners: Delivery status updates and related information if we use third-party delivery services.
• Publicly Available Sources: Information that is publicly available, such as business directories or public social media profiles.

2.4 Sensitive Personal Information

We do not intentionally collect sensitive personal information such as Social Security numbers, government-issued identification numbers, health or medical information, religious beliefs, racial or ethnic origin, or political opinions. Please refrain from providing such information through our website.

3. How We Use Your Information

We use the personal information we collect for various legitimate business purposes, including:

3.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders, including managing delivery and pickup logistics.
• Creating and managing your customer account.
• Processing payments and preventing fraudulent transactions.
• Sending order confirmations, receipts, and status updates via email or SMS.
• Providing customer support and responding to your inquiries, complaints, or requests.
• Managing loyalty programs or promotional offers you have enrolled in.

3.2 Business Operations and Service Improvement

• Analyzing usage patterns to understand how our website and services are used, in order to improve functionality and user experience.
• Conducting internal research and analytics to better understand customer preferences and behaviors.
• Testing new features and functionality before broader rollout.
• Monitoring and maintaining the security and integrity of our website and systems.
• Troubleshooting technical issues and diagnosing problems with our platform.

3.3 Marketing and Communications

• Sending you promotional emails, newsletters, or special offers about Pequod's Pizza products and services, where you have provided consent or where we have a legitimate interest in doing so.
• Personalizing your experience on our website by showing you content, offers, and recommendations relevant to your preferences and order history.
• Conducting surveys or soliciting feedback about your experience.
• Retargeting advertisements on third-party platforms based on your browsing behavior on our website.

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any marketing email or by contacting us at [email protected]. Please note that even if you opt out of marketing communications, you will still receive transactional messages related to your orders.

3.4 Legal and Compliance Purposes

• Complying with applicable federal, state, and local laws and regulations.
• Enforcing our Terms of Service and other agreements.
• Protecting the rights, property, and safety of Pequod's Pizza, our customers, and the public.
• Responding to legal claims, investigations, or regulatory inquiries.

4. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for monetary consideration. However, we may share your information in the following circumstances:

4.1 Service Providers and Business Partners

We work with trusted third-party service providers who assist us in operating our business and delivering our services. These service providers are only given access to the personal information necessary to perform their specific functions and are contractually obligated to protect your information and use it only for the purposes for which it was shared. Such service providers include:

• Payment Processors: To securely process transactions and prevent fraud.
• Delivery Services: To fulfill delivery orders placed through our platform.
• Email and SMS Providers: To send transactional and marketing communications.
• Analytics Providers: Such as Google Analytics, to help us understand website usage and performance.
• Cloud Hosting Providers: To host our website and store data securely.
• Customer Support Tools: To manage and respond to customer inquiries.
• Marketing Platforms: To manage advertising campaigns and promotional communications.

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information if we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or other governmental or regulatory request.
• Protect and defend the rights or property of Pequod's Pizza.
• Prevent or investigate possible wrongdoing in connection with our services.
• Protect the personal safety of our customers, employees, or the general public.
• Protect against legal liability.

4.3 Business Transfers

In the event that Pequod's Pizza undergoes a merger, acquisition, sale of assets, bankruptcy, or other business transaction, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website if such a transfer occurs, and we will inform you of any choices you may have regarding your personal information.

4.4 With Your Consent

We may share your personal information with third parties for any other purpose with your explicit prior consent.

4.5 Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified data with third parties for research, analytics, or marketing purposes. Such data does not identify any individual person and is not subject to this Privacy Policy.

5. Data Security

We take the security of your personal information seriously and implement a range of technical, administrative, and physical security measures to protect your data from unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• Encryption: Our website uses Secure Sockets Layer (SSL) / Transport Layer Security (TLS) encryption to protect data transmitted between your browser and our servers.
• Access Controls: We restrict access to personal information to authorized employees and service providers on a need-to-know basis.
• Secure Payment Processing: Payment card data is handled by PCI DSS-compliant third-party payment processors. We do not store full credit card numbers on our systems.
• Regular Security Assessments: We periodically review and assess our security practices and procedures to identify and address potential vulnerabilities.
• Employee Training: Our staff receive training on data protection practices and the importance of maintaining the confidentiality of personal information.
• Incident Response: We have procedures in place to detect, respond to, and notify affected individuals of data security incidents in accordance with applicable law.

6. Your Privacy Rights

Depending on your state of residence in the United States, you may have certain rights with respect to your personal information. We are committed to honoring these rights in accordance with applicable law.

6.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA as amended by the CPRA:

6.2 General Privacy Rights (All Users)

Regardless of your state of residence, we provide all users with the following privacy rights:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request that we correct any inaccurate or incomplete personal information we hold about you.
• Deletion: You may request that we delete your personal information, subject to certain legal and operational limitations.
• Opt-Out of Marketing: You may opt out of receiving marketing communications from us at any time.
• Data Portability: Where technically feasible, you may request a copy of your personal data in a structured, commonly used, machine-readable format.

6.3 How to Exercise Your Rights

To exercise any of the rights described in this section, please contact us using the following methods:

• Email: [email protected]
• Website: pequods-pizz.click

We will verify your identity before processing your request. We will respond to verifiable requests within 45 days of receipt. If we need more time (up to 90 days total), we will inform you of the reason and extension period in writing. There is no fee for submitting a request, unless your request is excessive, repetitive, or unfounded, in which case we may charge a reasonable fee or decline the request.

You may designate an authorized agent to submit requests on your behalf. To do so, the agent must provide written authorization or power of attorney, and we may still require you to verify your identity directly with us.

7. Cookie Usage

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content and advertisements. Cookies are small text files stored on your device by your web browser.

7.1 Types of Cookies We Use

• Essential Cookies: Necessary for the basic functioning of our website, such as maintaining your shopping cart and enabling secure login. These cookies cannot be disabled.
• Performance and Analytics Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously. These include tools such as Google Analytics.
• Functionality Cookies: Allow our website to remember your preferences (such as your location or saved addresses) to provide a more personalized experience.
• Targeting and Advertising Cookies: Used to deliver advertisements relevant to your interests and to track the effectiveness of our advertising campaigns across the web.

7.2 Managing Cookies

Most web browsers allow you to control cookies through their settings. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. However, please note that disabling certain cookies may affect the functionality of our website and your ability to place orders or access certain features.

For more detailed information about the cookies we use and how to manage your cookie preferences, please refer to our Cookie Policy, which is available on our website at pequods-pizz.click. By continuing to use our website without adjusting your cookie settings, you consent to our use of cookies as described in this policy.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements. The specific retention periods we apply are based on the nature of the data and the purposes for which it is used.

After the applicable retention period expires, we will securely delete or anonymize your personal information in accordance with our data disposal procedures. In some circumstances, we may retain certain personal data for longer periods if required by law, to resolve ongoing disputes, or to enforce our legal agreements.

9. Children's Privacy

Pequod's Pizza does not knowingly collect, solicit, or process personal information from individuals under 18 years of age. Our website is not directed at children. If you are under the age of 18, please do not use our website or submit any personal information to us.

If we become aware that we have inadvertently collected personal information from a child under the age of 18 without verifiable parental consent, we will take immediate steps to delete such information from our records. If you are a parent or guardian and believe that we may have collected information from your minor child, please contact us immediately at [email protected], and we will investigate and take appropriate action.

We comply with the Children's Online Privacy Protection Act (COPPA), which restricts the collection and use of personal information from children under the age of 13. However, given that our services are intended for adults aged 18 and over, our age threshold is higher than the COPPA minimum requirement.

10. International Data Transfers

Pequod's Pizza operates in the United States, and your personal information is primarily collected, stored, and processed within the United States. Our servers and systems are located in the United States, and all data is subject to United States federal and state law.

If you are accessing our website from outside the United States, please be aware that your personal information will be transferred to and processed in the United States, where data protection laws may differ from those in your country of residence. By using our website and services from outside the United States, you consent to the transfer of your personal information to and processing in the United States.

We take appropriate safeguards to ensure that any cross-border transfer of personal data is handled in accordance with applicable data protection laws. If you have questions about the transfer of your personal data internationally, please contact us at [email protected].

11. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not owned or controlled by Pequod's Pizza. This Privacy Policy applies solely to information collected by Pequod's Pizza through our website and services. We have no control over and are not responsible for the privacy practices of third-party websites or services.

We encourage you to review the privacy policies of any third-party websites you visit. The inclusion of a link to a third-party website on our platform does not imply our endorsement of that website or its privacy practices.

12. Do Not Track Signals

Some web browsers may transmit "Do Not Track" (DNT) signals to websites. Currently, there is no universally accepted standard for how websites should respond to DNT signals. As a result, our website does not currently respond to DNT signals. We will update this policy if we decide to honor DNT signals in the future or if an industry-wide standard is established.

California residents who are registered users of our online services may request, pursuant to California's "Shine the Light" law, information about whether we have disclosed personal information to any third parties for their direct marketing purposes during the preceding calendar year. To make such a request, please contact us at [email protected].

13. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or for other operational, legal, or regulatory reasons. When we make changes, we will update the "Last Updated" date at the top of this Privacy Policy.

If we make material changes to this Privacy Policy that significantly affect your rights or how we use your personal information, we will notify you by:

• Posting a prominent notice on our website at pequods-pizz.click;
• Sending an email notification to the email address associated with your account (if applicable); and/or
• Other appropriate communication methods as we deem necessary.

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your personal information. Your continued use of our website and services after any changes to this Privacy Policy constitutes your acceptance of those changes.

14. Filing a Complaint with a Data Protection Authority

If you are a California resident and believe that we have not complied with your privacy rights under the CCPA/CPRA, you have the right to file a complaint with the California Privacy Protection Agency (CPPA) or the California Attorney General's Office.

California Privacy Protection Agency (CPPA):
Website: cppa.ca.gov
Email: [email protected]

California Attorney General's Office:
Website: oag.ca.gov/privacy

If you are located in another state, you may have the right to file a complaint with your state's attorney general office or consumer protection agency. You may also file a complaint with the Federal Trade Commission (FTC) regarding unfair or deceptive business practices, including privacy violations:

Federal Trade Commission (FTC):
Website: ftc.gov
Complaint Portal: reportfraud.ftc.gov

We encourage you to contact us first before filing a complaint with a regulatory authority, as we are committed to resolving privacy-related concerns directly and promptly.

15. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy, our data practices, or your personal information, please do not hesitate to contact us. We are committed to addressing your privacy concerns in a timely and transparent manner.

When contacting us about a privacy request, please include your full name, the email address associated with your account (if applicable), a description of your request or concern, and any relevant reference numbers. Providing this information will help us process your request more efficiently and verify your identity.

We aim to respond to all privacy-related inquiries within 45 business days. For urgent matters related to potential data breaches or security incidents, please mark your correspondence as "URGENT – Privacy" in the subject line of your email.

This Privacy Policy was last reviewed and updated on April 22, 2026. Pequod's Pizza reserves all rights to update this policy as needed to remain compliant with evolving privacy laws and best practices.